Welcome to your Therapist Hub.

Live Now

After a Session

Admin

Profile / Banking Update

Update HST, banking, address, availability, service area, photo, or public profile details.

Secure Jotform

Support

Live Now · Therapist Broadcasts

Pending booking requests.

These paid massage and couples requests have been broadcast to eligible therapists. Review the limited booking details and submit your availability. Full address and client contact details are shared only after WELLBLOCK confirms the assignment.

Forms & Resources

Access QR codes, forms, and service documents.

Use this for therapist QR codes, Jotform links, consent PDFs, intake PDFs, service sheets, and core reference documents. For products, apparel, cards, or equipment, use Supplies & Gear.

Step 1 of 3Resource Type

What type of resource do you need?

QR Code / Jotform LinkAccess your provider profile link/QR, assigned Jotform, consent QR, intake QR, or review QR.

FormsDownload or request consent and intake form PDFs.

Service SheetsMassage, physiotherapy, and chiropractic service sheets.

Other DocumentsTerms and conditions, privacy, and key contacts.

Choose item type

Future setup: secure document and QR links can be pulled from Airtable through the WELLBLOCK API so each therapist sees the right version.

Resource needed

Select the item above or add details if you need a specific version.

Preferred format

What is this for?

Notes

Photo / attachment if helpful

Summary PreviewComplete the form to preview your resource request here.

Supplies & Gear

Request supplies, cards, apparel, or equipment.

Use this for therapist purchase items, event materials, and internal equipment requests. MVA equipment routes internally for review and is not a Square checkout flow.

Step 1 of 3Item Type

What do you need?

Apparel / uniformShirts, hoodies, sweaters, hats, lanyards, badges, and event uniforms.

Business cards / QR cardsTherapist cards, provider profile QR cards, review QR cards, tip QR cards, and referral cards.

Treatment suppliesSheets, face cradle covers, wipes, oil/lotion, and treatment-day materials.

EquipmentMassage table/chair, bolsters, pillows, repair, replacement, or MVA equipment review.

Choose item type

Future setup: therapist purchase items can open Square category pages. Equipment and MVA items should route internally for review.

Item needed

Be specific so the team can route this to Square purchase, internal review, or operations.

Quantity

Needed by date

What is this for?

Preferred fulfillment

Note: Business cards, apparel, and standard supplies may be therapist purchase items through Square. Equipment and MVA-related items are reviewed internally before approval.

Notes

Photo / attachment if helpful

Summary PreviewComplete the form to preview your supplies request here.

Submit Invoice

Upload your invoice.

Use this to submit a regular invoice or an invoice connected to a corporate shift, MVA file, or approved service. For corrections or disputes, use Help Desk.

Step 1 of 3Invoice Type

Help Desk

Send a support request.

Use this for booking issues, client incidents, pay questions, equipment issues, schedule changes, tech issues, or other requests for the WELLBLOCK team.

Step 1 of 3Issue Type

What do you need help with?

Booking issue / questionTiming, address, client details, assignment, cancellation, or booking clarification.

Client issue / incidentClient behaviour, safety concern, incident, or uncomfortable situation.

Pay / invoice questionSpecific payout, hours, duration, adjustment, or invoice review question.

Schedule / availability updateUpdate availability, time away, areas, or booking availability.

Tech / access issueTherapist Hub, form links, QR code, provider link, QR code, upload issue, or login/access.

Equipment issueEquipment damage, missing items, setup issue, or equipment replacement.

Other support requestAnything else the WELLBLOCK team should review.

Issue detail

Start date

End date

Safety concern involved.
If there is immediate danger or a serious safety concern, contact emergency services first, then notify WELLBLOCK.

NoteFor new supplies, apparel, or business cards, use Supplies & Gear. For forms, links, or service documents, use Forms & Resources. Use Help Desk for an issue with equipment, a shipment, or an operational problem.

Client or Company Name

Treatment / Shift Date

Related booking or reference ID if available

This needs same-day attention.
If this is urgent, submit this request and SMS WELLBLOCK at 647-494-WELL.

Preferred follow-up

Describe what is going on

Photo / attachment if helpful

Summary PreviewComplete the form to preview your Help Desk request here.

Client Referral

Send a referral to WELLBLOCK.

Use this when a client, family member, employee, care contact, lawyer, case manager, hotel contact, or company lead may benefit from WELLBLOCK services.

Step 1 of 4Referral Type

What type of referral is this?

In-home client / familySomeone interested in in-home massage, physio, chiro, or wellness services.

MVA client / care partnerPatient, lawyer, OT, case manager, adjuster, or rehab referral.

Corporate / workplace leadCompany, HR contact, People & Culture lead, or workplace wellness opportunity.

Hotel / condo leadHotel, concierge, condo, residence, or amenity partnership lead.

Provider / partner referralClinic, therapist, healthcare provider, community partner, or referral source.

Other referralSomething else the WELLBLOCK team should review.

Referral Name

Phone

Relationship to you

Can WELLBLOCK contact them?

How warm is this referral?

Preferred timing

City / area

Postal code if known

How did this come up?

In-home / family referral details

Service interest

Client / household size

Provider preference

Home visit context

MVA referral details

Referral contact type

Accident date if known

Lawyer / case manager / OT

Insurer / claim status

Services needed

Why in-home?

Corporate / workplace details

Company / organization

Contact role

Approx. headcount

Opportunity type

Office / event location

Budget / timing status

Hotel / condo details

Property / residence

Contact role

Opportunity type

Current setup

Location / property notes

Provider / partner details

Organization / clinic

Provider / partner type

Opportunity type

Referral volume / fit

Other referral details

What should we know?

Preferred follow-up

Best next step

MVA follow-upOnly MVA referrals ask for accident, insurer, lawyer, and care coordination details. Those details are captured in the previous step when MVA is selected.

Corporate follow-upCorporate referrals will be routed to the corporate wellness pipeline for workplace massage, recurring CALM@WORK, or event follow-up.

Hotel / condo follow-upHotel and condo referrals will be routed as partnership or property wellness opportunities.

Referral notes

Attachment if helpful

Summary PreviewComplete the form to preview your referral.

Parking Receipt

Submit parking for review.

Use this for eligible parking reimbursement, parking tracking, or parking issues connected to in-home, workplace, hotel, or MVA work.

Step 1 of 3Receipt Type

What is this parking connected to?

In-home treatmentParking connected to a client home visit.

Workplace / corporateParking for an office massage day, event, or corporate treatment block.

Hotel parkingParking for hotel, concierge, in-room, spa, or hospitality work.

MVA treatmentParking connected to an insurer-funded MVA patient visit.

Other approved parkingUse this for approved non-standard parking or team-reviewed parking.

Parking Date

Amount

Booking ID, Client, Company, or Reference

Parking Type

Payment Method

Parking Location

Request reimbursement reviewUse this for workplace, hotel, or approved parking that should be reviewed for payout or reimbursement.

Parking logFor in-home and MVA visits, this will be treated as a parking log unless WELLBLOCK has approved reimbursement review.

Upload Receipt

Notes

Summary PreviewComplete the form to preview your parking receipt submission.